FAQS

Frequently asked questions about our digital identity platform

A digital certificate is a file containing information that uniquely identifies a person or organization , enabling them to securely conduct transactions in the digital world. It guarantees the identity of the person or entity online and allows actions such as accessing websites or signing documents electronically with the same legal validity as if they were done physically.

Within a digital identity platform, this certificate becomes a key element for ensuring user authentication and validating critical processes. Thanks to this, organizations can integrate digital signature and identity solutions that provide greater security, agility, and trust in their online operations.

The main advantages of having your digital certificate centralized with The nebulaSUITE digital identity platform , with respect to having it installed on your computer, is:

  • Being able to access your certificate from any location and/or device.
  • Avoid the risks of having it installed on multiple devices.
  • Easily control its life cycle and avoid the risk of it expiring without you noticing.
  • Allow other people to use it by applying controls so that they only perform the actions you authorize.
  • Ensure secure custody of the certificate through the use of approved storage devices.

Yes, you can add a pre-existing certificate to the nebulaSUITE digital identity platform, provided that certificate is not yet registered in the system. The main advantage of this option is the ability to centralize all your certificates in one place for easier management.

It is a desktop application that you must install in order to access your certificates as if they were installed on your computer.

If your PC is under the management of your company, it is likely that the administrator has already installed this agent to facilitate access to certificates.

Accessing your certificates through our digital identity solution ‘s Agent requires you to authenticate with the same credentials you use to access the nebulaSUITE web portal.

With our digital identity platform, you can sign any type of digital document in any format. There are specific signature standards for managing PDF or XML documents. All other document formats use the generic signature standard.

PDF documents also have special features that facilitate specific operations, such as adding a handwritten signature and positioning signatures conveniently on the document.

nebulaSUITE offers several features that allow you to delegate your tasks to others to complete when you are unavailable. The most significant are:

  • Delegate your signing tasks to a third party. This allows other people within your organization to execute any step within the document signing processes on your behalf.
  • Assign signing tasks to groups of people, so that anyone within the group can perform the tasks interchangeably.
  • Where permitted, delegate the use of your certificate to another person so that they can perform any signing task or access electronic offices or web services.

If you detect an error in a task, the best course of action is to reject the step assigned to you.

By doing so, the task will be marked as rejected and the owner will be notified that you are not satisfied or that there has been an error.
This flow is essential within a digital identity solution, as it guarantees traceability, security in each validation, and total control over the processes that depend on authentication and identity management.

Security and compliance

Yes, it complies with eIDAS 2, NIS2, DORA, GDPR and ENS, guaranteeing legality and security in all digital processes.

We are a Qualified Trust Service Provider (QUALIFIED TRUST SERVICE PROVIDER), we develop our own technology and offer a boutique, close and specialized service.

Yes, digital certificates issued from nebulaSUITE are qualified and valid throughout the European Union.

We comply with the GDPR and ISO 27001, 27701 and 27018 standards, ensuring confidentiality, integrity and availability of information.

Contracting and use

It depends on the scope, but thanks to its SaaS and modular design, implementation is usually quick and without technical friction.

Simply define the modules you need and coordinate with our sales team. We’ll take care of the rest.

Yes, you can request a personalized demo to see how nebulaSUITE fits into your organization.

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